Our plastic ampoules can be tricky to manufacture consistently. Polymer Medical’s personnel have a long track-record understanding tool transfer, how to make sure a tool is in operating condition, validating, and making sure it’s in good repair. A lot of companies will bring in a third party for tool validation, but not Polymer Medical. Validation is critical, and it’s the first step in tool transfer at Polymer Medical. The dispensing solutions we manufacture for industries like pharmaceuticals are critical. So, when Polymer Medical validates our tools during transfer, they’re looking at whether anything needs to be upgraded or repaired; that leads to process control, and then they help put in place a quality procedure. We don’t have molding experience. But we understand validation, protocols, and we know if the work done by someone like Polymer Medical is up to speed. It always is.

We trust Polymer Medical because they’ve proven that when issues arise–and these aren’t necessarily negative issues but maybe just production-related–they do what’s needed to make it right. We trust them because they handle things competently, promptly, and professionally in the true essence of a partnership. Nowadays, with so many acquisitions, a lot of businesses run themselves like cash machines, and these companies don’t have a true understanding of operations and customers. Polymer Medical knows manufacturing, specifically the product we’re making for our customers.